Food Hygiene & Safety Policy

Food hygiene and safety policy

This policy forms part of your agreement with Eat Halal. We will investigate and may take action (including suspending the provision of our services) if you breach these obligations.


We take customer safety very seriously and we’re confident that our partners do too. Stringent food hygiene processes are essential to ensuring customers are safe and their food is amazing. This policy sets out the food hygiene and safety standards that we expect partners to meet in order to sell their products through the Eat Halal platform. 

What we expect from our partners:

You are responsible for ensuring that the products that you sell are safe and compliant with applicable law.  If you are uncertain about any legal requirements, please seek advice from an expert.  

We expect you to have food safety procedures in place that deal with all aspects of food safety and hygiene for your business in compliance with food hygiene laws and regulations, including:

  • Hazard Analysis and Critical Control Point plans;
  • Cross-contamination;
  • Allergens;
  • Cleaning and waste;
  • Maintenance;
  • Chilling, defrosting, freezing, cooking; reheating;
  • Temperature control: chilled and hot holding - in particular, while awaiting collection by a rider;
  • Personal hygiene and fitness to work;
  • Pest control;
  • Control of Hazardous Substances;
  • Takeaway packaging;
  • Staff training;
  • Supplier assurance;
  • Traceability; 
  • Monitoring and auditing; and
  • Recall/withdrawal.